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Need help? Our knowledgeable, friendly customer service team is ready to answer your questions in a way most convenient to you.

Frequently Asked Questions

Please read our FAQ before sending us a message.

The delivery charges for orders from Alesouk shop are based on the weight of the items in your order. During the checkout process, the system will automatically calculate the delivery cost for you based on the total weight of the items you’ve selected. This ensures that you’re charged fairly based on the actual weight of your order, rather than a flat rate. Once you proceed to the checkout, you’ll be able to see the exact delivery charge before finalizing your purchase.

When shopping at Alesouk shop, we aim to make your experience as smooth as possible by offering a variety of payment methods. At the time of checkout, you can choose from the following options to complete your purchase:

  1. Paypal: Simply log in to your Paypal account, select the desired amount and payment method, and proceed through the checkout process.

  2. Credit Card / Debit Card: We accept both Credit and Debit Card payments, specifically Visa & Mastercard. This payment service is facilitated by PayPal, ensuring a safe and secure transaction for your peace of mind.

So, whether you prefer using your Paypal account or your Credit/Debit card, shopping with Alesouk is easy peasy!

All items are wrapped with care and sent in a strong shipping envelope or box. We strive to send all custom orders out within 2-3 business days of purchase. If the item is already created, it will be shipped within 24 hours of purchase. All deliveries are sent by International Uzbekiston Pochtasi Airmail delivery service from Uzbekistan.

Estimate Delivery time to USA is 9-18 working days, to EU countries 8-16 working days and rest of the world 10-20 working days. Tracking number and information will be send to your registered email address after order shipped successfully.

If for any reason you are not satisfied with your purchase, please contact us and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you in the same currency using the same exchange rate as your original order.

All items are wrapped with care and sent in a strong shipping envelope or box. We strive to send all custom orders out within 2-3 business days of purchase. If the item is already created, it will be shipped within 24 hours of purchase. All deliveries are sent by International Uzbekiston Pochtasi Airmail delivery service from Uzbekistan.

Absolutely! After making a purchase from Alesouk shop, an invoice for your order will be automatically sent to your email.

Additionally, if you have a Wholesale account with us, you have the option to manually generate invoices for wholesale orders directly from your account. This ensures that you always have a record of your transactions with us.

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